Senior Event Manager- IT Service Management (ServiceNow)

Opdrachtomschrijving

Job order number:

3451

Function:

Senior Event Manager- IT Service Management (ServiceNow)

Work location:

Amsterdam

Introduction

Start: 03/03/2025

End: 31/12/2025

40 hours a week

ZZP: Yes

Possible extension: Yes

It is essential that the person has designed and implemented the IT Event Management process in previous assignments, using the Event module from ServiceNow.

Job description

ABN AMRO Clearing:
ABN AMRO Clearing is a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market. Our core service offerings consist of execution, clearing, financing, stock borrowing and lending, settlement and custody. Today we clear and finance over 16 million trades per day and cover 90 of the world’s leading exchanges across Europe, the Americas and Asia Pacific. Our international network provides comprehensive market access to exchange-listed instruments such as stocks, futures and options. It also covers non-exchange-listed investment instruments and alternative products including bonds, OTC derivatives, warrants, forex, forwards, and energy and commodities. ABN AMRO Clearing consistently ranks among the top three clearers in every time zone, based on turnover and market share.

Your working environment:
You will work in an Agile setting alongside a culturally diverse group of individuals, based in APAC, Amsterdam and Chicago. You will be joining our Amsterdam office where hybrid working environments are supported.  Our systems play an essential role in everything we do in the clearing and risk management domain. That is why we continuously work towards robust IT Service Management processes and tools. Together we ensure availability of reliable, high performing systems and applications.
The position that we want to fill is part of the IT Control & Service Management team (ITC&SM), which also liaises with global counterparts. 

Job overview:
As Event Manager for our IT Service Management team, you design and deploy the Event Management module/process in the IT Service Management tool. Together with your team you deliver value to the business partners, aiming for stakeholder satisfaction.

Job responsibilities:

Analyse our current setup and use of the IT Service Management tool.
Analyse our application landscape and infrastructure environment to be able to give an advise to the Clearing organization on how an implemented IT Event management  process (supported via Event Mngt solution of the IT Service Management tool) can bring additional value to the organisation.
Create a design of the IT Event process.
Implement the design in the Event Mngt solution using the IT Service Management Event tool.
Make the IT Event tool operational.
Hand-over the implemented solution to the IT Service Management team.
Responsible for management reporting about work in progress
Collaboration and cooperation with IT teams and individuals across the globe on various initiative, projects and tasks.

Requirements

Relevant knowledge & desired education level:

Must: Demonstrable experience with advising about, guiding, designing and implementing IT Event processing in a financial environment.
Must: Demonstrable experience with the use of the Event module of the IT Service Management tool (ServiceNow).
(IT related) bachelor’s / baster’s degree or equivalent degree / experience.
Relevant knowledge on IT Service Management tools and processes.
Experience in design and deployment of Event Management process
ITIL v4 certification preferred.
Knowledge of NIST framework preferred.
7 to 10 years of working experience in an IT environment.
Minimum of 3 years of implementation experience of IT event management within an organisation.

Skills & key competencies:

Your nature is to take the lead and act in the driver seat, not waiting until others tell you what to do.
Able to work in a self-managing way.
Ability to effectively communicate with all levels of an organization, including senior management/stakeholders.
Strong interpersonal skills (empathy, listening, communication, collaboration and assertiveness, tenacious).

Korte omschrijving van de organisatie